mcw Privacy Policy

This privacy policy applies to the mcw platform and all services connected to it. When you use our services through the mcw website, mobile application, or any other digital channel, you voluntarily provide certain personal information. This policy governs how that information is managed.

mcw believes that protecting user privacy is a fundamental responsibility. The purpose of this policy is to clearly inform you of why your information is collected, where it is stored, and how it is kept secure.

This policy has been prepared in accordance with applicable laws and information technology regulations in Bangladesh. By continuing to use mcw's services, you are considered to have accepted the terms of this policy. For full details on our general terms of service, please read the Terms and Conditions page.

mcw collects different types of information at various stages. The categories of this information and the methods of collection are described below.

2.1 Registration and Account Information

We collect the information you provide when creating an account. This includes:

• Full name and date of birth
• Mobile number and email address
• Bangladeshi National ID number (for identity verification)
• Permanent address
• Preferred payment method details (bKash, Nagad, Rocket, or Upay number)

2.2 Transaction Information

Information related to deposit and withdrawal activity is automatically logged in our system. This includes the transaction amount, date and time, payment method, and transaction reference number. This information is essential for financial accountability and fraud prevention.

2.3 Device and Technical Information

Certain information about the device and network you use to access mcw is collected automatically. This includes device type and operating system, browser type, IP address, session duration, and the nature of your activity on the platform.

2.4 Communication and Support Records

When you contact our support team via live chat or email, we retain a record of that conversation. This is used to improve our service quality and to provide accurate assistance in future interactions.

mcw uses collected information only for specific and legitimate purposes. Those purposes are detailed below:

• Account Management: Creating and maintaining your account, securing login, and sending account-related notifications.
• Transaction Processing: Receiving deposits and processing withdrawal requests, which are generally completed within 1 hour.
• Identity Verification: Confirming your age and identity, which is part of our responsible gaming policy.
• Fraud Prevention: Detecting suspicious activity on accounts and taking necessary action.
• Service Improvement: Analysing user experience to make the platform more effective.
• Bonuses and Promotions: Providing relevant offers based on your account type and activity.
• Customer Support: Responding to your support requests promptly and effectively.
• Legal Compliance: Keeping records required to comply with applicable laws and regulations.

Your information is not sold to third parties for commercial purposes and is not shared with other companies for marketing purposes without your consent.

mcw may share your information with third parties in the following limited circumstances:

4.1 Payment Processors

To complete transactions, we work with mobile banking providers such as bKash, Nagad, Rocket, and Upay. These providers receive only the information necessary to process transactions and are governed by their own privacy policies.

4.2 Technology Service Providers

Certain technology partners are involved in operating our platform, such as providers of server hosting, data analytics, and security services. Information shared with these partners is limited strictly to what is needed to deliver the service, and they operate under strict confidentiality agreements.

4.3 Legal Requirements

Under applicable Bangladeshi law, there may be a legal obligation to disclose certain information in response to a valid request from a government authority or law enforcement agency. mcw is required to comply with the law in such cases.

4.4 Fraud Prevention

In cases of financial fraud or account security breaches, a limited amount of information may be shared with relevant parties. The purpose is to protect the interests of all users.

The mcw website uses cookies and similar technologies. Cookies are small text files stored in your browser that help the website remember your preferences and activity.

5.1 Essential Cookies

These cookies are necessary for the basic functionality of the platform — for example, keeping your login session active, saving language preferences, and managing security tokens. Disabling these cookies will prevent the platform from working properly.

5.2 Analytical Cookies

We use analytical cookies to understand how users interact with the platform. The information collected through these cookies is aggregated and anonymous — no individual user is identified.

5.3 Cookie Controls

You can change your cookie preferences in your browser settings. Please be aware that disabling essential cookies may cause some services to stop working correctly.

Keeping your information secure is one of mcw's main priorities. To this end, we apply industry-standard technical and administrative safeguards.

6.1 Encryption and Security Technology

All data transmitted on the mcw platform is protected by SSL encryption. High-grade encryption is used to store financial information. Server security is regularly audited and updated.

6.2 Access Controls

Access to users' personal information is restricted to only those employees who require it for their work. Every employee operates under a confidentiality agreement and receives regular data protection training.

6.3 Data Retention Period

We retain your information for as long as your account is active. Even after an account is closed, certain information may be kept for a defined period to meet legal requirements and maintain financial records. Once that period ends, the information is securely deleted.

6.4 Response to Security Incidents

If a security incident occurs, mcw promptly assesses the situation and notifies affected users as quickly as possible. All necessary steps are taken to limit the extent of any harm.

As an mcw user, you have certain important rights over your own information. Those rights are described in detail below:

• Right to Access: You may ask mcw at any time what information is held about you. If you contact the support team, a response will be provided within 24 hours.
• Right to Correction: If incorrect information is held in your account, you may request that it be corrected. Information will be updated subject to supporting evidence.
• Right to Deletion: In certain circumstances you may request that your information be deleted. However, where a legal obligation exists, some information may not be deletable before a specified period has elapsed.
• Right to Object to Processing: You may withdraw your consent to marketing communications at any time.
• Right to Data Portability: In certain cases you may request a copy of your information in a structured digital format.

To exercise any of these rights, contact us via our 24/7 live chat or by email. We provide support in both Bengali and English.

All mcw services are intended solely for individuals aged 21 and above. No information is knowingly collected from minors and they are not permitted to open an account.

National ID information is verified at registration to confirm age. If a user is confirmed to be under 21, that account is immediately closed and the associated information is deleted.

To learn more about responsible gaming, read our Responsible Gaming Policy, which contains methods for managing excessive play and information on available support.

The mcw platform may occasionally contain links to third-party websites, such as those of payment processors. These external sites are operated entirely independently and their own privacy policies apply.

mcw is not responsible for the privacy practices or content of these external sites. It is advisable to read the privacy policy of any third-party website before visiting it.

mcw reserves the right to amend this privacy policy as needed. For any significant changes, we will notify users by one of the following methods:

• By publishing a special notice on the website
• By sending a message to the registered email address
• Via a pop-up message after login

Continued use of the platform after any changes will be considered acceptance of the updated policy. The date of the most recent update is always shown at the top of this page.

To learn about the overall terms of our services and user responsibilities, please read the Terms and Conditions page.

If you have any questions, concerns, or complaints regarding the privacy policy, please contact our support team directly. We are available 24 hours a day, 7 days a week in both Bengali and English.

We take all requests relating to your data protection seriously and aim to resolve them as quickly as possible. To learn more about mcw, visit our About Us page.